1. Seller of Record
In plain language: When you buy a Product through Haze Couture, you are buying it from Haze, not directly from the brand named on the label. Haze takes your payment, is responsible to you for the sale, and pays the brand afterwards.
Cruxnd Haze, Inc. is the seller of record for every purchase of a Product made through the Services. Haze contracts directly with you for the sale and collects the full purchase price (including applicable taxes and shipping charges) at checkout. Haze then pays the relevant brand its share. Brands featured on the Services are Haze’s suppliers and fulfillment partners. No separate contract of sale is formed between you and any brand.
Because Haze is the seller of record, Haze is responsible to you for delivery, defective or non-conforming Products, non-delivery, and refunds, even though brands ship the Products and may set certain operational return terms within the minimum standards in our Return & Refund Policy.
This seller-of-record status applies to Products only. It does not change the license to use the Services, which is governed by the Terms of Use.
2. Eligibility to Purchase
You must be at least 18 years old (or the age of majority where you live, if higher) to buy a Product. A person aged 13 to 17 may purchase a Product only with the authorization of a parent or legal guardian, who is responsible for the purchase, the payment method used, and compliance with these Terms of Sale. We may ask for proof of authorization and may cancel an order placed without it, with a full refund.
3. Order Formation and Acceptance
Placing an order, including entering payment details and selecting “Complete Order” (or an equivalent step), is an offer by you to buy the Products in your cart on these Terms of Sale. A binding contract of sale is formed only when we accept your order by sending (or showing in the app) an order confirmation. Authorizing or capturing payment does not, by itself, mean we have accepted your order.
We may refuse, cancel, or limit any order, in whole or in part, before or after confirmation, for reasons including: (a) a pricing or product description error that a reasonable person would recognize as obvious; (b) unavailability of stock from the supplying brand; (c) suspected fraud or unauthorized or illegal activity; (d) errors in your order or account information; (e) a purchase by a minor without parental authorization; or (f) circumstances that prevent us from fulfilling the order, including sanctions or export restrictions. If we cancel an order or part of an order after payment, we will refund the affected amount in full, including shipping and taxes, to your original payment method as soon as reasonably possible and in any event within the time required by law. Where the law of your location limits our right to cancel after acceptance, that law controls.
4. Prices and What You Pay
All prices are shown in the currency and amount displayed at checkout. Before you confirm your order, checkout itemizes:
- the price of the Products;
- shipping charges, with an estimated delivery time;
- applicable taxes; and
- for international orders, estimated customs duties and import taxes (see Section 5).
The total shown is the total you pay. We do not add a separate charge for payment processing. Prices shown to consumers in the European Union and United Kingdom include applicable VAT unless the checkout says otherwise.
Product information. We work with brands to show accurate descriptions, sizes, and images. Colors, textures, and fit shown on screen, including in try-on images, may differ from the real Product. Try-on results are illustrations and do not guarantee fit (see the Terms of Use).
5. Taxes, Duties, and Import Charges
In plain language: Sales tax, VAT, and (for international orders) estimated customs duties and import taxes are shown before you pay. You should not be asked to pay anything extra when your package arrives.
Sales tax, use tax, value-added tax (“VAT”), goods and services tax, and similar taxes are calculated and added to your order where required by law, based on your shipping address, the type of Product, and any applicable exemption. Haze collects and remits taxes where the law requires it to.
Customs duties and import taxes (delivered duty paid). For international orders, Haze ships on a Delivered Duty Paid (“DDP”) basis. An estimate of customs duties and import taxes for your destination is shown as a separate line at checkout and included in your total, so you know the full cost before you pay and should not be billed separately by customs or the courier on delivery. The estimate is based on the Product category, declared value, and destination at the time of your order. If customs assesses more than the estimate, Haze bears the difference, unless the difference results from inaccurate information you gave us (for example, a wrong address or recipient details). Import rules, including duty-free thresholds, change from time to time and differ by country; the amount shown at checkout reflects the rules in force when you order.
Refunds of taxes and duties. If a Product is returned and refunded, we refund the taxes charged on it. Customs duties and import taxes are refunded in full for a valid statutory withdrawal (see Section 12), and for Products that are defective, not as described, wrong, damaged, or not delivered. For other returns, customs duties and import taxes that Haze has already paid to customs authorities and cannot recover are not refunded, except where the law of your location requires otherwise.
6. Shipping, Delivery, Title, and Risk of Loss
In plain language: We give you an estimated delivery window at checkout. Ownership and risk of loss pass to you when the Product is delivered.
Where we ship. Haze ships to the countries shown as available at checkout. Availability depends on carrier coverage, local law, and sanctions and export rules, and may change. We do not ship to destinations where shipping is prohibited by law or where reliable delivery is not possible. Products are shipped by the supplying brand from its location, using carriers arranged through Haze. Because brands are in different places, one order may ship from different countries.
Delivery estimates. Estimated delivery times are shown at checkout and are estimates, not guaranteed dates, unless we expressly say otherwise for your order. If we cannot ship an order within the time we stated (or, if none was stated, within 30 days of your order), we will tell you, explain the delay, and give you the option to cancel and receive a full refund or to agree to the delay. If you cancel for late shipment, we will refund you promptly.
Title and risk of loss. Title to and risk of loss of a Product pass to you when it is delivered to the shipping address you gave us. For consumers in the European Economic Area and the United Kingdom, risk of loss passes only when you (or a third party you have named, other than the carrier) take physical possession of the Product.
Address accuracy. You are responsible for giving an accurate address and a working phone number and email. We are not responsible for non-delivery or misdelivery that results from an inaccurate address you gave us, but we will make reasonable efforts to help resolve delivery issues.
Damaged or lost shipments. Please inspect your package on arrival. If a Product arrives damaged, is not the item you ordered, or does not arrive, contact support@hazecouture.com within a reasonable time so we can fix it. We will replace the Product or refund you, as you choose, if it was our or the brand’s error, at no cost to you.
7. Multi-Brand Orders
One order may contain Products from more than one brand, which may ship separately and on different timelines. Regardless of how many brands supply the Products in an order, Haze is the sole seller for the entire order, a single contract of sale is formed between you and Haze, and no separate contract is formed with any brand. Shipping and delivery timing is shown per shipment where it differs.
8. Payment Authorization
By confirming your order, you authorize Haze and its payment providers to charge your selected payment method for the total shown, including the price of the Products, shipping, taxes, and duties. You confirm that you are authorized to use that payment method. We and our payment providers may run fraud and identity checks and may decline or cancel a payment that appears unauthorized. We do not store your full card number; payment details are handled by our payment providers.
9. Cancellation Before Shipment
You may ask to cancel all or part of an order before the Product ships by using the in-app order feature or by contacting support@hazecouture.com. If we can cancel the order (or that part) before it ships, we will refund the full price you paid for it, including shipping and taxes. Once a Product has shipped, it can no longer be canceled and must instead be returned under Section 10 and our Return & Refund Policy. Statutory withdrawal rights described in Section 12 are not affected.
10. Returns and Refunds After Shipment
In plain language: Once your order has shipped, you can return it under our Return & Refund Policy. If you change your mind, you pay to ship it back and we refund the price of the item. If the item is defective, damaged, or wrong, we cover the return shipping and refund you in full, including the shipping you paid.
The Return & Refund Policy sets a minimum standard that applies to every brand, together with brand-specific terms (such as return window and condition) that may be more generous. In summary:
Change of mind (where a return is allowed). You pay the cost of shipping the Product back. After we receive and check the returned Product, we refund the price you paid for it, plus taxes on it. The original outbound shipping fee is not refunded, except where Section 12 applies.
Defective, damaged, wrong, not as described, or undelivered Products. You are entitled to a full refund (or replacement, where you prefer) including the shipping you paid, and we pay return shipping.
Refund method and timing. Refunds go to your original payment method, generally within 14 days after we confirm the return (or, for statutory withdrawals, within the time required by law).
Because Haze is the seller of record, Haze issues your refund regardless of which brand supplied the Product.
11. Warranties and Product Liability
Products are manufactured by the brands, not by Haze. Any manufacturer’s warranty is provided by the brand. Nothing in these Terms of Sale limits the rights you have under the law of your location for Products that are defective, unsafe, not as described, or not fit for purpose, and any implied warranties are limited only to the extent the law allows. If a Product is subject to a safety recall, we will use the contact details you gave us to notify you and will refund, repair, or replace it as the law requires.
12. Mandatory Consumer Rights
Nothing in these Terms of Sale limits any right you have under mandatory consumer law of your country or state that cannot be waived by agreement. This includes the rights described here.
European Economic Area and United Kingdom. You generally have the right to withdraw from a purchase within 14 days after you receive the Products, without giving a reason. If you withdraw, we refund all payments received for the Products, including the standard delivery charge you paid at checkout (but not extra costs of a more expensive delivery option you chose) and taxes, and, for consumers in the EEA and UK, customs duties and import charges collected at checkout, within 14 days after we receive the Products back or you show that you have sent them back. You bear the direct cost of returning the Products. The right does not apply to the categories listed in our Return & Refund Policy. You also have statutory rights to Products that conform to the contract, generally for at least two years in the EU.
Nigeria. The Federal Competition and Consumer Protection Act 2018 gives consumers rights including a refund for goods that are defective, unsafe, or not as described or agreed. Nothing in our policies is meant to remove those rights.
United States. Some states give you rights that we do not remove, including rights concerning pricing errors, refunds, and unshipped orders.
Other countries. Where the mandatory consumer law of your country gives you a right that is more favorable to you than these Terms of Sale, that right applies to the extent of the difference, and the rest of these Terms of Sale continue to apply.
13. Disputes and Governing Law
Any dispute about a purchase is subject to Section 14 (Governing Law and Dispute Resolution) of the Terms of Use, including the arbitration agreement, class action waiver, opt-out right, and consumer-law carve-outs described there.
14. Limitation of Liability
The limits and exclusions in Section 13 of the Terms of Use apply to purchases, subject to the exceptions listed there. In particular, nothing limits our obligations to you as seller of a Product for refunds and remedies for defective, non-conforming, or undelivered Products, or liability that cannot be limited by law.
15. Changes to These Terms of Sale
We may update these Terms of Sale from time to time. The version in effect when you place an order governs that order. We will show material changes by updating the date above and, where required, by notifying you.
16. Contact
Orders and returns: support@hazecouture.com
Legal notices: legal@hazecouture.com
Cruxnd Haze, Inc., 1111B, S Governors Ave STE 48063, Dover, Delaware 19904, USA